Cannot specify content directory

[TomP]

(29-01-2020 08:38)simoncn Wrote:  This is lkely to be difficult to debug and I will need your help. Are you OK with logging into the NAS using an SSH terminal window (from Windows, you can use PuTTY), running some commands and sending me the results?

I do have PuTTY on my Windows 7 PC. I am no expert, but if you can tell me what to do, I will give it a shot

[simoncn]

Please enter the following commands and post the output here:

ls -al /share

ls -al /share/Multimedia

ls -al /share/MD0_DATA

ls -al /share/MD0_DATA/Multimedia

Many thanks!

[TomP]

(30-01-2020 11:15)simoncn Wrote:  Please enter the following commands and post the output here:

ls -al /share

ls -al /share/Multimedia

ls -al /share/MD0_DATA

ls -al /share/MD0_DATA/Multimedia

Many thanks!

As a newbie at this, I am struggling to connect to the TS251B though the initial PuTTY config window.

I entered the IP address with the default port 22 and SSH and I just get a connection error, so is there something else I need to enter?

[simoncn]

You need to enable SSH access from QTS. See this page for details of how to do this.

[TomP]

(30-01-2020 16:40)simoncn Wrote:  You need to enable SSH access from QTS. See this page for details of how to do this.

That worked, thanks !!

I applied the first of your command lines and have a page full of information, so how do I save it for your assessment?

Update: I tried to select all and copy, but PuTTY seemed to lock up and I could not enter anything from the keyboard, so I closed PuTTY and restarted, but it only allowed me to enter the login name, then would not allow me to type from the keyboard to enter the password.

Apologies if I am making newbie mistakes, but your advice would be much welcomed.

[simoncn]

To copy all text from the PuTTY terminal window to the Windows clipboard, click the PuTTY logo at the left of the title bar and then click Copy All to Clipboard from the drop-down menu.

I don't know why you weren't able to enter the password on your next attempt at logging in. This might be related to the lock-up when you tried to copy the window text. To resolve this, you might need to restart the NAS.

[TomP]

(30-01-2020 23:47)simoncn Wrote:  To copy all text from the PuTTY terminal window to the Windows clipboard, click the PuTTY logo at the left of the title bar and then click Copy All to Clipboard from the drop-down menu.

I don't know why you weren't able to enter the password on your next attempt at logging in. This might be related to the lock-up when you tried to copy the window text. To resolve this, you might need to restart the NAS.

Restart did not work but searching the web, I found that may others had the same problem - and the answer is that PuTTY completely blanks the password entry, but actually if you type the password, it is accepted anyway.

[TomP]

PuTTY outputs as requested...

login as: admin
admin@192.168.0.4's password:
[~] #

ls -al /share
total 4
drwxrwxrwt 31 admin administrators 700 2020-02-01 22:54 ./
drwxr-xr-x 21 admin administrators 520 2020-02-01 22:55 ../
drwxrwxrwx 33 admin administrators 4096 2019-12-29 16:35 CACHEDEV1_DATA/
drwxrwxr-x 28 admin administrators 560 2006-02-28 06:57 external/
drwxrwxrwx 2 admin administrators 40 2005-09-19 04:32 HDA_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDB_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDC_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDD_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDE_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDF_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDG_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDH_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDI_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDJ_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDK_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDL_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDM_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDN_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDO_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDP_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:41 HDQ_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:42 HDR_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:42 HDS_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:42 HDT_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:42 HDU_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:42 HDV_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:42 HDW_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:42 HDX_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:42 HDY_DATA/
drwxrwxrwx 2 admin administrators 40 2005-12-07 11:42 HDZ_DATA/
lrwxrwxrwx 1 admin administrators 20 2020-02-01 22:50 homes -> CACHEDEV1_DATA/homes/
lrwxrwxrwx 1 admin administrators 25 2020-02-01 22:50 Multimedia -> CACHEDEV1_DATA/Multimedia/
drwxrwxrwx 2 admin administrators 40 2020-02-01 22:54 .proftpd.fifo/
lrwxrwxrwx 1 admin administrators 21 2020-02-01 22:50 Public -> CACHEDEV1_DATA/Public/
lrwxrwxrwx 1 admin administrators 18 2020-02-01 22:50 Web -> CACHEDEV1_DATA/Web/

[~] #
ls -al /share/Multimedia
lrwxrwxrwx 1 admin administrators 25 2020-02-01 22:50 /share/Multimedia -> CACHEDEV1_DATA/Multimedia/

[~] #
ls -al /share/MD0_DATA
/bin/ls: cannot access /share/MD0_DATA: No such file or directory

[~] #
ls -al /share/MD0_DATA/Multimedia
/bin/ls: cannot access /share/MD0_DATA/Multimedia: No such file or directory
[~] #

Also just a reminder, the path for the music files shown in File Station is...

DataVol1 > Multimedia > Backup 1 > latest > Multimedia

[simoncn]

Thanks for this. Please also try the following:

ls -al /share/CACHEDEV1_DATA

ls -al /share/CACHEDEV1_DATA/Multimedia

[TomP]

Data as requested

[~] #

ls -al /share/CACHEDEV1_DATA
total 152
drwxrwxrwx 33 admin administrators 4096 2019-12-29 16:35 ./
drwxrwxrwt 31 admin administrators 700 2020-02-01 22:54 ../
drwxr-xr-x 6 admin administrators 4096 2019-12-16 20:16 .antivirus/
drwxrwxrwx 2 admin administrators 4096 2019-12-16 12:02 .@app_center/
drwxr-xr-x 3 admin administrators 4096 2019-12-29 16:35 .appDB/
-rw------- 1 admin administrators 7168 2019-12-16 20:00 aquota.user
drwxr-xr-x 2 admin administrators 4096 2020-01-29 03:04 .@backup_config/
drwxr-xr-x 2 admin administrators 4096 2020-01-29 03:04 .@backup_qbox/
drwxr-xr-x 2 admin administrators 4096 2020-02-01 22:53 .codesigning/
drwxrwxrwx 6 admin administrators 4096 2019-12-16 12:04 homes/
drwxr-xr-x 2 admin administrators 4096 2019-12-22 03:00 .idmap/
drwxr-xr-x 2 admin administrators 4096 2019-12-16 12:02 .ldapdb/
drwxr-xr-x 2 admin administrators 4096 2020-02-01 22:53 .locks/
drwxrwxrwx 2 admin administrators 4096 2019-12-18 05:01 .log/
drwx------ 2 admin administrators 16384 2019-12-16 12:00 lost+found/
drwxrwxrwx 6 admin administrators 4096 2020-01-25 21:26 Multimedia/
drwxr-xr-x 2 admin administrators 4096 2020-02-01 22:55 .nc/
drwxrwxrwx 2 admin administrators 4096 2019-12-16 12:01 .php_session/
drwxr-xr-x 2 admin administrators 4096 2019-12-16 12:01 .php_session_sys/
drwxrwxrwx 4 admin administrators 4096 2020-02-01 22:56 Public/
drwxr-xr-x 3 admin administrators 4096 2019-12-16 12:03 .qbox/
-rw-r--r-- 1 admin administrators 29 2019-12-16 12:00 .qextension
drwxr-xr-x 4 admin administrators 4096 2019-12-16 20:00 .@qmariadb/
drwx------ 4 admin administrators 4096 2020-02-01 22:55 .@qmonitor/
drwxrwxrwx 8 admin administrators 4096 2020-02-01 22:54 .qpkg/
drwx------ 5 admin administrators 4096 2019-12-16 12:46 .@qsync/
drwxr-xr-x 6 admin administrators 4096 2020-02-01 22:53 .samba/
drwxrwxrwx 5 admin administrators 4096 2020-02-01 22:53 .spool/
drwxr-xr-x 2 admin administrators 4096 2019-12-16 12:01 .SSDLaboratory/
d--------- 2 admin administrators 4096 2020-02-01 22:50 .swap/
drwxr-xr-x 6 admin administrators 4096 2019-12-16 20:16 .system/
drwxrwxrwx 3 admin administrators 4096 2019-12-16 12:04 .team_folder/
drwxrwxrwx 2 admin administrators 4096 2019-12-18 03:00 .tmp/
drwxrwxrwx 2 admin administrators 4096 2019-12-16 12:04 .versioning/
drwxrwxrwx 4 admin administrators 4096 2019-12-16 12:01 Web/

[~] #
ls -al /share/CACHEDEV1_DATA/Multimedia
total 24
drwxrwxrwx 6 admin administrators 4096 2020-01-25 21:26 ./
drwxrwxrwx 33 admin administrators 4096 2019-12-29 16:35 ../
drwxrwxrwx 37 admin administrators 4096 2020-02-02 00:21 Backup 1/
drwxr-xr-x 2 admin administrators 4096 2019-12-17 17:47 @Recently-Snapshot/
drwxrwxrwx 2 admin administrators 4096 2019-12-17 17:47 @Recycle/
drwxrwxrwx 3 admin administrators 4096 2020-01-25 21:26 .streams/
[~] #