Artwork not showing

[simoncn]

As other apps are working, this sounds like a problem with the HEOS app. Can you contact Denon for advice?

[paulr]

(17-09-2025 07:42)Edward630 Wrote:  That does sound frustrating, especially with such a large library. A couple of things you could try based on my own headaches with MinimServer + Naim:

1. Rescan the library fully – not just a refresh. Sometimes Minimserver’s cache gets out of sync and artwork + “recently added” lists behave strangely until you force a proper rebuild.
2. Check the Minimwatch logs (if you’re running it) – they often show hidden errors like files it skipped or issues with reading embedded art.
3. Artwork size/format – Naim apps can be picky if artwork is unusually large (some recommend <1MB JPEGs, ideally square). Even if Bluesound and JRiver show it fine, the Naim app might choke on certain files.
4. Database corruption – I’ve had to wipe Minimserver’s cache folder and let it rebuild from scratch before, which sorted similar odd behaviour.

Since your Bluesound and JRiver are showing everything correctly, I’d lean towards it being a Minimserver indexing glitch rather than a file issue. If you haven’t already, maybe back up your Minimserver settings, clear the index/cache, and let it do a full rescan overnight.

Curious to hear if anyone else has had the same issue with the Naim app recently – could still be a compatibility quirk.

Thank you for the reply Edward, appreciated.
I don't think there is a compatibility issue with the Naim app per se, this issue was a 'corruption' of the minim index/cache. Whilst frustrating, I now have an explaination of what went wrong and know how to resolve in the future..
Bluesound is a bit picky about the artwork, but is using its own database from it's own indexing of the files. Ditto Jriver.