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+--- Thread: Trial license activation fails (/showthread.php?tid=6867)
Pages: 1 2
Trial license activation fails - Erik - 13-03-2023 19:45
Hello,
When I activate the trial license, the MinimServer status turns to "Error" and the error message "Unexpected exception java.lang.NullPointerException" is displayed (red).
I tried to deactivate and re-activate the trial license again but same problem happens.
I did a rescan (with the trial activated), I did a restart from the NAS menu, but still got a status error.
I'm running MinimServer 2.2 update 239 on Asustor NAS AS1102T
Thanks for your feedback !
RE: Trial license activation fails - simoncn - 14-03-2023 10:36
Please post the complete stack trace for the NullPointerException. After you get the red icon and error message and before restarting MinimServer, you can find this stack trace in the minimserver.log file in the MinimServer/data folder on your NAS.
The stack trace is also saved in a file whose name starts with minimserver-crash. This file is in the MinimServer/data folder. You can attach the complete minimserver-crash file as a file attachment to a post here. If there is more than one of these crash files, you only need to attach the most recent file. Please don't copy the contents of this file and post it inline because it is quite long.
RE: Trial license activation fails - Erik - 14-03-2023 12:10
Here you go. If you need more info, let me know
RE: Trial license activation fails - simoncn - 14-03-2023 13:01
From this stack trace, it looks like the MinimServer/etc folder might be missing on your NAS. What subfolders are there in the MinimServer shared folder?
RE: Trial license activation fails - Erik - 14-03-2023 13:33
I can only see:
/data
/opt
/opt/bin
RE: Trial license activation fails - simoncn - 14-03-2023 14:13
The etc folder should be created when you install MinimServer. Please uninstall MinimServer and install it again, then check whether the etc folder is there.
RE: Trial license activation fails - Erik - 14-03-2023 14:45
Ok reinstalling from Asustor App store, then activating the trial works:
MinimServer 2.0.18 update 201, Copyright © 2012-2021 Simon Nash. All rights reserved.
Your license type is Trial. For more information, select the License tab.
Still no /etc folder
But the problem comes back again if I upgrade to 2.2 with the windows companion app. So it is more an upgrade issue
I think I can live with it, and stay in 2.0.18 to test the license features
RE: Trial license activation fails - simoncn - 14-03-2023 15:24
I didn't realise you were running MinimServer 2.0.18 and doing a MinimWatch install of 2.2. I will investigate why this isn't working correctly.
Everything should work as expected if you do a manual download of 2.2 from the MinimServer Downloads page and install it using manual install as described in this section.
This would be much better than testing the trial version using 2.0.18 because there have been many important features added to the full/trial version since 2.0.18.
I will also submit 2.2 to the App Central repository so that it can be installed directly from there.
RE: Trial license activation fails - Erik - 14-03-2023 15:58
I see. Now the trial is working in 2.2 with the ARMv8 apk installed manually
(en new /etc and /recent folders have appeared)
Great !
Thanks for your support
RE: Trial license activation fails - simoncn - 15-03-2023 18:51
The NullPointerException is fixed in MinimServer 2.2 update 240. Thanks for letting me know about this problem.